Minimum System Requirements
Below you will find the minimum system requirements to take our courses:
I just purchased a course, but I haven’t received my login email.
To start, we recommend resetting your password to get immediate access to your account. It’s likely we have your information in our system, but your email might be blocking your confirmation email. Please check your SPAM folder and add “education@MarkPorterLive.com” to your safe senders list.
When resetting your password, you will be asked to enter your username. Your username is the email address you used to purchase the course. If you email address is not in our system, it’s likely that your payment didn’t process properly. If you need to verify payment, please contact our Tech Support M-F, 8:00-5:00 CST at 1-972-395-9814.
I cannot access my Keynote courses or log into my account.
We recommend resetting your password. Your username is the email address you used to purchase the course.
Completion & Credit
How long will it take to complete my course?
The course description on your purchase page shows the credit hours offered. Students must spend the required hours in the course to receive credit for the course.
How many days do I have to complete the course?
Students have 30 days from the date of purchase to complete their course. The course due date can be found on your course dashboard and you will receive an email reminder 7 days before the course expiration.
Do I need to complete the course modules in any particular order?
Yes, most of the courses progress and build on the previous module and you will be unable to skip ahead.
Do I have to watch the entire video lecture?
Yes, you must watch the entire video lecture and will not be allowed to skip ahead until the video is finished.
Before you take the Final Exam, there is a video review page. The Review Videos are NOT mandatory and you skip them at any time.
Do I have to take a Final Exam?
Yes, the Texas Real Estate Commission requires you to pass the Final Exam in order to receive CE credit for the course. You will be given two attempts to pass the final exam. If you do not pass the exam after your second try, you will be required to re-take the course before trying again.
I successfully completed the course and passed the final exam, but I didn’t receive my certificate. Now what?
When you complete the course, the system will automatically generate a “Distance Education Reporting Form” for you. Make sure you have completed all modules including the Survey. You may access the form from your course dashboard or the “Achievements” tab on your account dashboard. IMPORTANT: You will be required to print this form and sign and date as indicated on the form. Please send the completed form within 7 days to Education@MarkPorterLive.com. If you still require assistance, please contact Tech Support and we will be happy to help.
I completed the course, but I forgot to download a copy of my certificate. What do I do?
You may access the “Distance Education Reporting Form” from your “Achievements” tab on your account dashboard. IMPORTANT: You will be required to print this form and sign and date as indicated on the form. Please send the completed form within 7 days to Education@MarkPorterLive.com. If you still require assistance, please contact Tech Support and we will be happy to help.
If you still need a copy, please contact Tech Support. We have copies of your certificate in our files and can provide a copy to you.
I have successfully completed my course. When will my CE credit show up?
Once you have submitted your signed “Distance Education Reporting Form” to Education@MarkPorterLive.com, the form will be sent to the Texas Real Estate Commission for final processing. Please allow 2-3 weeks for course credit to appear.
Can more than one person take a course at the same time?
No. The course software requires active participation throughout the course and is designed for a single user. Only the student who has enrolled in and paid for the course can receive credit for it. It’s just like a classroom course; everyone must enroll separately and do the work.
My spouse and I share an email address and we both want to purchase a course. Can we use the same email address and account?
No. Each user must have their own account and email address in order to properly receive credit for the course.
I failed the Final Exam two times and was required to restart the course. I took the course again, but now it won’t let me re-take the exam. It keeps saying I’ve got to retake the course. What gives?
After retaking the course, the Exam Module will ask, “Would you like to resume where you left off?” Choose No, instead of Yes. This will allow you to retake the Exam(s).
What is your refund policy?
Mark Porter Live will issue a full refund for any course purchased that has not been started. No refunds will be issued for courses that have been opened. No refunds will be issued after 30 days from purchase date. To request a refund, email Support@MarkPorterLive.com with your name, email address, course title, purchase date and reason for refund request. Refunds will be processed within 7 business days of request.
For further technical support, please contact Tech Support at Support@MarkPorterLive.com or (972) 395-9814.