I received the following inquiry from one of my consulting clients: “Mark, you set my Outlook Contacts to group by Categories to always collapse and now that has gone away on my desktop. How do I restore that feature to “Collapse all Groups” all the time without it being a manual process?”
I thought I’d share my response here in case anyone else was having that problem.
Answer:
In Outlook, go to Contacts, View, Right Click the Colum header over the contact data (e.g. Full Name, Company, File As), View Settings, Group By, Expand/Collapse, All Collapse, OK.