I received the following inquiry from one of my consulting clients: “Mark, you set my Outlook Contacts to group by Categories to always collapse and now that has gone away on my desktop. How do I restore that feature to “Collapse all Groups” all the time without it being a manual process?”

I thought I’d share my response here in case anyone else was having that problem.
In Outlook, go to Contacts, View, Right Click the Colum header over the contact data (e.g. Full Name, Company, File As), View Settings, Group By, Expand/Collapse, All Collapse, OK.

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